Dear Chris and John Thank you both for everything, the diploma has been wonderful – a unique and valuable experience in so many ways and I’ve loved every moment of it. I’m glad to have passed … but so sad it is over. The energy and humour you bring to the course means we’ve […]
Management Communication
People always tell me that Communication is a problem in their company. And communication is the first thing to go when he pressure is on, and yet that’s when you need it most. Here is a diagram of all the ways you can do it. Do them all and you should get your messages through […]
Leadership – a structure and practical ideas you can use
It was a great course – fantastic to be able to have structure around leadership, and specific ideas & pointers that can be utilised. Thanks, Tristan Thinking Juice Ltd Advertising Agency
Introverts – what they REALLY are
Oh dear, I think I might be an introvert. Everybody else thinks I’m an extrovert because I talk all day for a living, but let me tell you why I think I’m an introvert. Understanding this is important because it’s about understanding yourself and other people, so here we go: Starting with a quiz question […]
Queues explained
The surprising thing about queues is that they build up even when you think you’ve got enough capacity. This is because of the inevitable fluctuations in arrival rate and service rate. The good news is that you CAN predict the size of queues, and you can therefore work out how much extra capacity you need […]
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